Most of my work begins when an organization knows something is not quite working but has not yet defined the problem clearly.
Services
I work with organizations that want to understand a people, program, or organizational issue before deciding what to do next. Depending on the project, that may involve interviews, focus groups, surveys, facilitation, program design, or a combination of these.
What I Offer
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Organizations often know that something is not working before they know why. I use interviews, focus groups, surveys, document review, and structured conversations to understand how people are experiencing the issue and what may not be visible in formal meetings. I then look across the evidence for recurring patterns, competing expectations, communication gaps, and other sources of friction. The result might be a diagnostic report, a needs assessment, or a set of recommendations the organization can act on.
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I design and facilitate conversations that help groups think together more clearly. This may include retreats, planning sessions, workshops, team reflection sessions, stakeholder conversations, or structured dialogue around a difficult issue. The goal is not just a good meeting. The goal is shared understanding and usable next steps.
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I design programs by first understanding who they are for, what those people need, and what the organization wants to change. From there, I develop the program structure, learning outcomes, sessions, facilitator guides, participant materials, and practical tools needed to deliver it well. The result should be coherent, useful, and capable of continuing to help people after the session ends.
Selected Projects
These projects show how I have used research, facilitation, and program design to understand a problem and build a practical response.
Why wasn't the training program meeting trainees' needs?
A university research institute wanted to better understand what graduate trainees needed from a professional development program, particularly since most would pursue careers outside academia. I interviewed faculty members, held a town hall with trainees, and surveyed the wider institute community. The findings informed a new training framework built around core competencies, along with recommendations for improving the overall trainee experience. Research institute · needs assessment & program design.
How could a collection of workshops become a coherent learning program?
A community organization wanted to bring together a series of standalone employment workshops into a more coherent learning experience. I reviewed similar programs, interviewed staff, and conducted focus groups with participants before designing a six-week curriculum with clear learning outcomes, a logical progression, and practical resources for facilitators and learners. Nonprofit · applied research & program design.
Designing a workplace-behavior course from scratch
A post-secondary institute had a course title, a code, and three credits to fill — but no course. I built the whole thing: nine modules, aligned assessments, and an instructor's guide another teacher could pick up and run. Post-secondary institute · curriculum & instructional design.
Every Engagement Is Different
Some projects begin with a clear request. Others begin with a conversation about something that doesn't seem to be working as well as it should. In either case, I start by understanding the organization’s context, the people involved, and the decision that needs to be made. Together, we'll determine the most appropriate approach.